GoConcierge

No need to shuffle through books to find what your guest wants. GoConcierge eliminates the need for logbooks, binders, and clutter. GoConcierge is a web-based solution for concierge and other departments including guest services, front desk, shpipping and receiving, and restaurants to track guest activities and preferences. Guests want service to happen the moment they request it. GoConcierge increases the ability to operate and deliver customer service faster and efficiently. Hotel's commitment to provide highly personalized service has allowed technology to develop. GoConcierge allows guest requests and information to be all in one location. The hotel can easily track past requests or information about guests. Functions include shared task calendar, multiple languages, customized databases, driving directions & map, confirmation letters, guest profiles, multiple department tracking, extensive reporting, email & text messaging, custom forms, and 7 day/24 hour support. For example, the calendar is color coded, which makes it easy to highlight open, pending, and closed tasks. Instead of taking minutes to locate a reservation or note, it takes just seconds.